Contact us

Office address

Sanctuary Housing, Hindle House, Trinity Way, Adderbury, Banbury OX17 3DZ

General enquiries

Open Monday to Friday, 8am to 8pm and Saturday 9am to 1pm

Tel: 0300 123 3511 or 0800 131 3348

Email: contactus@sanctuary-housing.co.uk

Repairs

Open 24 hours a day, 7 days a week, including public holidays

Tel: 0845 009 2500 or 0300 123 3562

Online: Using secure login

Text:  07785 772834

Typetalk / minicom: 01482 580 576

Email: cscrequests@sanctuary-housing.co.uk (non-emergency repairs only)

Gas safety

Open Monday to Friday, 9am to 5pm.

Tel: 0845 009 2507

Out of hours: 0800 288 9289

Antisocial behaviour support

Open Monday to Friday, 8am to 8pm and Saturday 9am to 1pm.

Tel: 0800 131 3348 or 0300 123 3511

Out of hours call: 0300 123 3568 or 0800 916 1522

Email: contactus@sanctuary-housing.co.uk

Get involved with Sanctuary

For resident involvement, please contact your Improvement and Involvement team.

Open Monday to Friday, 8am to 8pm and Saturday 9am to 1pm.

Tel: 0300 123 3511 or 0800 131 3348

Email: contactus@sanctuary-housing.co.uk

Call charges

The '0800' numbers shown above are free if you call from a landline. The ‘03’ numbers are charged at the normal national rate (the same as ‘01’ and ‘02’ numbers) by all providers, including mobile, and are included in ‘free minutes’ if you have them. For exact charges from your mobile phone, check with your provider.